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abcmouse customer support brainy kids

We are here to help

Please do not hesitate to contact us ANYTIME. Due to the current situation with covid-19, we are asking all parents to contact us via the contact form below.

Frequently Asked Question!

We believe that ALL children deserve the best education. This is why we are offering FREE spots in our online classes. Please register before the spots are finished TODAY. 

Not 100% in love with your product purchased from HeyBrainyKids.com? Your happiness is our mission! After receiving your product, you have 30 days to return it, as long as it’s in new and unused condition and in its original packaging. You’ll also need a Return Merchandise Authorization number (more on that below).

Where do you ship in the U.S.?

Domestically, we ship to the 50 U.S. States, the District of Columbia, and Puerto Rico. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 7 business days of successful payment processing. Please allow more time for personalized items and for orders shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. We do not ship to freight forwarder addresses.


The cost for shipping is determined by the value of your shipment, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order.

Do you ship internationally?

Yes! We’ve partnered with Borderfree to provide international shipping options to deliver our toys to more than 200 countries. Please note that not every product is available to be shipped to every country for various reasons. If you are not able to add an item to your cart, it is because that product cannot be shipped to your selected destination. 

Can I cancel or adjust my order?

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us by calling or TEXTING: +1.212.470.0004. You can also email us at success@heybrainykids.com

Please note that once you place an order for a personalized item, it may not be canceled.

When will I receive a refund?

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Each of our brain developing toys & puzzles has a story! Check out our product detail pages to find out even more about particular products, including ideas for More Ways to Play and related content.

 

Firstly, we’re flattered that you want to share the good news! We love seeing all the countless ways to play with our toys.To share images of your kids at play, email them to success@heybrainykids.com – we will then post them on our website and social media. 

To get your one time coupon, please email us at success@heybrainykids.com. We are constantly offering great deals to help with your child’s development.